Billing Terms and Conditions
Last Updated: October 2, 2026
Welcome to Shopzone. These Billing Terms and Conditions govern billing, pricing, payment processing, taxation, invoicing, and other billing-related matters for purchases made through our website.
Shopzone is operated by KIYA ENTERPRISE. By placing an order through our website, you acknowledge and agree to the billing terms described below.
1. Currency & Pricing
All prices displayed on Shopzone are generally stated in Indian Rupees (INR / ₹).
Pricing Transparency
Before completing an order, the checkout page will display the applicable amount payable, including applicable product charges, taxes, shipping charges, discounts, or other charges where applicable.
We aim to ensure that pricing information is displayed accurately and transparently.
Price Changes
Product prices may change from time to time due to supplier pricing, promotions, inventory, taxes, or other business factors.
A price change after an order has been successfully confirmed will not ordinarily alter the agreed product price for that confirmed order, except where an order must be cancelled due to an obvious pricing or technical error.
2. GST & Applicable Taxes
Applicable Goods and Services Tax (GST) and other legally applicable taxes may be reflected in the product price or checkout amount, as required.
Shopzone will issue applicable invoices in accordance with relevant tax and invoicing requirements.
Our GSTIN is:
GSTIN: 24CNOPA8523R1ZF
3. Payment Methods
Depending on availability, order eligibility, and delivery location, Shopzone may offer:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Other payment methods supported by our payment gateway
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Cash on Delivery (COD), where available
The payment options available for a particular order will be displayed during checkout.
4. Online Payment Processing
Online payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or other authorized payment service providers.
The payment provider may independently apply its own terms, security procedures, and transaction processing requirements.
Shopzone does not ask customers to provide confidential credentials such as:
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UPI PIN
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ATM PIN
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Card PIN
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OTP
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Net banking password
Customers should never share these credentials with anyone claiming to represent Shopzone.
5. Cash on Delivery Billing
Where COD is available, the customer must pay the applicable order amount at the time of delivery.
The amount payable should correspond to the final order/invoice amount communicated by Shopzone.
COD availability may depend on:
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Delivery PIN code
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Product eligibility
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Order value
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Courier serviceability
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Verification requirements
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Other operational conditions
Shopzone may contact customers by phone, SMS, or other available communication channels to verify certain COD orders before dispatch.
6. Order Confirmation & Billing
After an order is successfully placed, an order confirmation may be sent to the customer's registered contact details.
The order information may include:
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Order ID
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Customer details
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Product details
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Quantity
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Product price
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Applicable taxes
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Shipping charges, if applicable
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Discounts
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Total amount
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Payment status
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Delivery information
Customers should review their order details and contact Shopzone promptly if they identify an error.
7. Tax Invoice
Shopzone may issue a digital invoice for successfully confirmed orders in accordance with applicable tax and invoicing requirements.
The invoice may contain information such as:
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Seller/business details
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GSTIN
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Customer details, where applicable
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Invoice number
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Invoice date
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Product description
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Quantity
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Applicable tax details
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Total amount payable
Depending on our operational process, the invoice may be provided electronically and/or included with the shipment.
8. Billing Information Provided by Customers
Customers are responsible for providing accurate billing information during checkout.
This may include:
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Full name
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Billing address
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Delivery address
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Mobile number
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Email address
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GST details, where applicable
Customers should carefully review their information before completing an order.
Shopzone is not responsible for billing or delivery issues caused by incorrect information supplied by the customer.
9. GST Invoice Requests
If you require a GST-related invoice, please provide the required information during the ordering process or contact our support team as soon as possible.
Where legally and operationally applicable, customers may be asked to provide:
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Business/legal name
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GSTIN
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Billing address
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Other information required for invoice generation
GST information provided by the customer should be accurate and valid.
10. Failed Transactions
A payment transaction may fail because of:
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Bank server problems
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Payment gateway issues
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Network interruptions
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Incorrect payment details
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Insufficient funds
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Transaction timeout
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Bank restrictions
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Payment authorization failure
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Other technical issues
If a transaction fails, please check your bank or payment application before making another payment.
11. Amount Debited but Order Not Confirmed
If your account has been debited but your Shopzone order has not been confirmed:
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Check your bank/payment application.
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Keep the transaction reference or UTR number.
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Avoid making repeated payments until the transaction status is clear.
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Contact Shopzone if the order remains unconfirmed.
Any reversal of a failed transaction may depend on the payment gateway, bank, card issuer, or other financial institution.
12. Duplicate Payments
If you believe that your payment has been processed more than once for the same order, please contact us promptly.
Please provide:
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Order ID
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Transaction ID/UTR
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Payment date
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Amount
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Relevant payment confirmation or screenshot
After verification, confirmed duplicate payments will be handled through the applicable refund process.
13. Refunds & Billing Adjustments
Approved refunds arising from eligible cancellations, returns, or other approved adjustments will be processed according to Shopzone's applicable policies.
Depending on the original payment method, refunds may be processed through:
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Original card/payment source
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UPI
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Bank transfer
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Other applicable payment channels
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.
For eligibility requirements, please refer to our Return & Refund Policy and Cancellation Policy.
14. COD Refunds
Where a refund is approved for a COD order, Shopzone may request verified bank account or UPI information from the customer.
Customers should provide such information only through official Shopzone communication channels.
The refund will be processed after the applicable cancellation, return, or refund request has been reviewed and approved.
15. Billing Errors
If you believe there is an error in your invoice, order amount, tax calculation, payment status, or other billing information, please contact Shopzone as soon as possible.
We will review the relevant order and payment information and, where an error is confirmed, take appropriate corrective action.
16. Promotional Discounts & Offers
Promotional discounts, coupons, special offers, and promotional pricing may be subject to separate terms and conditions.
Unless specifically stated otherwise:
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Offers may have limited validity.
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Some products may be excluded.
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Multiple promotional offers may not always be combined.
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An offer may be withdrawn or modified subject to its terms.
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Promotional benefits may not necessarily be available after an order has been cancelled or returned.
The final discount and payable amount displayed at checkout will apply to the eligible order.
17. Order Cancellation & Billing
If an eligible order is cancelled, the billing consequences will be handled according to our Cancellation Policy.
For prepaid orders, an eligible refund may be initiated after cancellation approval.
For orders already dispatched, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure.
18. Payment Disputes
If you notice an unauthorized, incorrect, or disputed transaction related to Shopzone, please contact us promptly.
Please provide the relevant order and transaction information so that we can investigate the matter.
You may also contact your bank or payment provider where appropriate.
19. Third-Party Payment Providers
Shopzone may use third-party payment gateways and financial service providers to process customer payments.
Such providers may have their own:
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Terms of service
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Privacy policies
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Transaction rules
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Security procedures
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Processing timelines
Shopzone is not responsible for delays or failures caused solely by a third-party payment provider, bank, card issuer, or financial institution.
20. Billing Records
Shopzone may maintain records relating to orders, invoices, payments, refunds, cancellations, and other billing transactions as required for business operations, customer support, accounting, taxation, fraud prevention, and applicable legal requirements.
Applicable e-commerce rules and consumer-protection requirements are maintained by the Department of Consumer Affairs, Government of India. (Consumer Affairs)
21. Customer Support
For billing, invoice, payment, or transaction-related assistance, please contact:
Shopzone
Legal Business Name: KIYA ENTERPRISE
GSTIN: 24CNOPA8523R1ZF
Registered Address:
1st Floor, Shop No. 1008, International Fashion Market (IFM),
Opp. Sagun Avenue, Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India
Phone: +91 9106411999
Email: info@shopzone.co.in
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST
When contacting us regarding a billing issue, please keep your Order ID, invoice number, and transaction reference/UTR available where applicable.
22. Related Policies
For additional information, please refer to:
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Payment Policy
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Cancellation Policy
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Return & Refund Policy
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Shipping Policy
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Privacy Policy
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Terms of Service
23. Policy Updates
Shopzone may update these Billing Terms and Conditions from time to time to reflect changes in our business operations, payment methods, taxation requirements, technology, or applicable laws and regulations.
Any updated version will be published on this page with a revised Last Updated date.
Shopzone
Operated by KIYA ENTERPRISE
GSTIN: 24CNOPA8523R1ZF
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