PRIVACY POLICY
Last Updated: October 2, 2026
At Shopzone, operated by KIYA ENTERPRISE, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our customer support team.
This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, how we protect it, and the choices available to you.
By accessing or using shopzone.co.in, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT US
This website is owned and operated by:
Legal Business Name: KIYA ENTERPRISE
Brand Name: Shopzone
GSTIN: 24CNOPA8523R1ZF
Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India
Email: info@shopzone.co.in
Phone: +91 91064 11999
Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST
2. INFORMATION WE COLLECT
We may collect information that is necessary to provide our products, services, customer support, and website functionality.
A. Personal & Contact Information
Depending on how you interact with Shopzone, we may collect:
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Full name
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Mobile number
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Email address
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Billing address
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Shipping / delivery address
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PIN code
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City and state
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Other information you voluntarily provide to us
B. Order Information
When you place an order, we may collect information such as:
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Order ID
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Products purchased
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Product quantity
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Order value
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Shipping information
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Billing information
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Payment status
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Delivery status
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Return, replacement, cancellation, or refund information
C. Payment Information
Payments may be processed through third-party payment gateways.
We generally do not need to store your complete credit/debit card number, CVV, UPI PIN, or other confidential payment credentials on our own systems.
Payment providers may independently process payment information according to their own privacy policies and security practices.
Never share your OTP, UPI PIN, card PIN, CVV, password, or other confidential payment credentials with anyone claiming to be a Shopzone representative.
D. Device & Technical Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Website interaction information
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Referring pages
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Date and time of visits
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Basic diagnostic and performance information
3. HOW WE COLLECT INFORMATION
We may receive personal information:
Directly From You
For example, when you:
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Create an account
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Place an order
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Subscribe to updates
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Contact customer support
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Submit a contact form
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Request assistance
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Participate in promotions or offers
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Provide information during checkout
Automatically
Certain information may be collected through cookies, analytics tools, server logs, and similar technologies when you browse our website.
From Service Providers
We may receive information from payment providers, delivery partners, technology providers, or other service providers where necessary to process or support your order.
4. WHY WE USE YOUR INFORMATION
We may process your information for purposes including:
Order Processing
To:
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Process and confirm your order
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Prepare and package products
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Arrange shipment
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Provide delivery updates
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Process returns, replacements, cancellations, and refunds
Customer Support
To:
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Respond to your questions
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Resolve order-related issues
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Provide shipment assistance
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Handle complaints
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Communicate regarding returns or refunds
Payments
To facilitate payment processing, verify transactions, and help prevent fraudulent or unauthorized transactions.
Website Operations
To:
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Maintain and operate our website
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Improve website performance
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Understand how customers use our website
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Improve product presentation and shopping experience
Security & Fraud Prevention
To help detect, prevent, and investigate:
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Fraudulent transactions
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Unauthorized activity
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Abuse of our website
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Security threats
Legal & Regulatory Compliance
We may process and retain information where necessary to comply with applicable laws, tax requirements, accounting obligations, court orders, governmental requests, or other lawful requirements.
5. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information as a commercial product.
Where necessary to operate our business, we may share limited information with trusted service providers.
These may include:
Delivery & Logistics Partners
Information such as your name, address, phone number, and shipment details may be shared with courier or logistics providers so that your order can be delivered.
Payment Service Providers
Relevant information may be processed by payment gateways and financial service providers to complete transactions securely.
Technology & Website Service Providers
We may use third-party providers for website hosting, e-commerce infrastructure, analytics, security, communication, and technical support.
Professional & Legal Advisors
Information may be disclosed where reasonably necessary to obtain professional advice, protect our legal rights, or comply with legal obligations.
Government & Law Enforcement Authorities
We may disclose information when required or permitted by applicable law, court order, regulatory requirement, or lawful governmental request.
6. COOKIES & TRACKING TECHNOLOGIES
Shopzone may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
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Remember shopping cart information
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Maintain website functionality
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Understand website traffic
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Improve website performance
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Remember certain preferences
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Support security and fraud prevention
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Provide relevant website functionality
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website features or functionality.
7. MARKETING COMMUNICATIONS
Where permitted and where you have provided the appropriate permission, we may send information about:
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New products
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Special offers
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Discounts
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Promotions
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Product updates
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Other Shopzone communications
You may request to stop promotional communications by contacting us or using an available unsubscribe option.
Stopping promotional communications does not necessarily stop essential transactional communications, such as order confirmations, payment updates, shipment notifications, or important service messages.
8. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include appropriate technical, organizational, and administrative safeguards.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where retention is required or permitted by applicable law.
The retention period may depend on:
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The purpose for which the information was collected
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Order and customer-service requirements
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Return and warranty requirements
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Tax and accounting obligations
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Legal and regulatory requirements
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Resolution of disputes or complaints
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Security and fraud-prevention requirements
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of where appropriate.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
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Request information about personal data we process about you
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Request correction of inaccurate or incomplete information
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Request deletion of personal information where legally applicable
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Withdraw consent where processing is based on consent
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Opt out of certain promotional communications
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Raise a privacy-related complaint or grievance
Some requests may be subject to legal, contractual, security, tax, accounting, or other legitimate requirements.
The DPDP framework provides rights concerning personal-data processing and consent, including mechanisms for withdrawal of consent and exercising applicable rights. (DPDP Act 2023)
11. HOW TO MAKE A PRIVACY REQUEST
To make a privacy-related request, contact us using the details below.
Please include sufficient information to help us understand and verify your request, such as your name, registered email address, phone number, and relevant Order ID where applicable.
Email: info@shopzone.co.in
Phone: +91 91064 11999
We may need to verify your identity before processing certain requests to protect your personal information from unauthorized access.
12. CHILDREN'S PRIVACY
Shopzone's website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.
Once you leave the Shopzone website, the privacy practices of the third party are governed by its own policies.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
14. THIRD-PARTY SERVICE PROVIDERS
Shopzone may use third-party service providers to support:
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E-commerce operations
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Payment processing
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Shipping and logistics
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Website hosting
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Analytics
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Security
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Customer communication
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Technical support
These providers may process information only as necessary to provide their services or as otherwise permitted or required by applicable law.
15. DATA TRANSFERS
Where service providers or technology infrastructure operate in locations outside your state or country, information may be processed or stored in those locations, subject to applicable law and appropriate safeguards.
16. DATA BREACHES & SECURITY INCIDENTS
If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps as required by the applicable legal framework.
This may include investigating the incident, taking measures to contain or mitigate it, and providing required notifications to affected individuals or authorities where applicable.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
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Changes to our business
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New website features
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Changes in technology
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Changes in our data-processing practices
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Changes in applicable laws or regulations
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. GRIEVANCE & PRIVACY CONTACT
For privacy questions, complaints, or requests concerning your personal information, please contact:
KIYA ENTERPRISE
Brand: Shopzone
GSTIN: 24CNOPA8523R1ZF
Privacy / Grievance Contact: Authorized Representative / Grievance Officer
Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India
Email: info@shopzone.co.in
Phone: +91 91064 11999
Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST
19. GOVERNING LAW
This Privacy Policy is governed by the applicable laws of India.
Nothing in this Privacy Policy is intended to limit or exclude any rights or protections that cannot legally be limited or excluded under applicable law.
CONTACT US
If you have any questions about this Privacy Policy or how Shopzone handles personal information, please contact us:
KIYA ENTERPRISE
Shopzone
GSTIN: 24CNOPA8523R1ZF
Email: info@shopzone.co.in
Phone: +91 91064 11999
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST
Shopzone — Shop Smart. Shop With Confidence.