Cancellation Policy — Shopzone
Cancellation Policy
Last Updated: October 2, 2026
At Shopzone, operated by KIYA ENTERPRISE, we understand that plans can change. If you need to cancel an order, please review the terms below.
1. Cancellation Before Dispatch
Orders may be cancelled before they are handed over to our courier or logistics partner.
Prepaid Orders
If you cancel a prepaid order before dispatch:
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The order will be cancelled upon confirmation of your request.
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The eligible amount will be refunded to your original payment method.
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Refund processing time may depend on your bank, payment gateway, or financial institution.
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You will receive confirmation once the cancellation and refund have been initiated.
Cash on Delivery Orders
If a Cash on Delivery (COD) order is cancelled before dispatch, no payment will normally be required because the order has not yet been delivered.
Cancellation requests should be submitted as early as possible because orders may move into processing shortly after being placed.
2. Cancellation After Dispatch
Once an order has been packed, manifested, and handed over to our delivery partner, it may no longer be possible to cancel it through our system.
In such cases, you may have the following options, depending on the order and product:
Option 1 — Refuse Delivery
You may decline to accept the package when the delivery executive attempts delivery.
Once the shipment is returned to Shopzone and any required verification is completed, an eligible prepaid refund will be processed according to our applicable refund procedures.
Option 2 — Accept and Request a Return
You may accept the delivery and, where eligible, submit a return request under our Return & Refund Policy.
The return will be subject to the applicable product, condition, timeframe, and eligibility requirements.
3. How to Request an Order Cancellation
To request cancellation, please contact our customer support team as soon as possible.
Please provide:
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Order ID
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Customer name
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Registered mobile number
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Reason for cancellation, if applicable
Contact Details
Phone: +91 9106411999
Email: info@shopzone.co.in
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST
For faster assistance, please mention “Cancellation Request – [Order ID]” when contacting us.
4. Cancellation Charges
Shopzone does not intend to impose unfair or unjustified cancellation charges on customers.
Any cancellation-related charge, if applicable to a particular order, will be communicated transparently and will be subject to applicable laws and regulations. Indian e-commerce rules specifically address cancellation charges imposed on consumers after purchase confirmation. (High Court of Tripura)
5. Cancellation by Shopzone
In certain circumstances, Shopzone may need to cancel an order. This may include:
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Product being unavailable or incorrectly shown as available.
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Unexpected inventory or stock discrepancies.
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Delivery address being incomplete or incorrect.
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The delivery location being outside available service coverage.
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Payment or transaction verification issues.
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Suspicious, fraudulent, or high-risk transactions.
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Pricing or product information errors.
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Other circumstances that prevent us from fulfilling the order.
If Shopzone cancels a prepaid order, the eligible amount paid by the customer will be refunded through the applicable refund process.
6. Incorrect Customer Information
An order may be delayed or cancelled if the information supplied by the customer is incomplete or incorrect, including:
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Incorrect delivery address
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Incorrect PIN code
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Invalid or unreachable phone number
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Missing address information
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Other information required to successfully deliver the order
Customers are responsible for checking their delivery information before completing an order.
7. Product Unavailability
Although we make reasonable efforts to maintain accurate inventory information, occasionally a product may become unavailable after an order has been placed.
If we are unable to fulfil such an order, we may cancel the order and initiate an eligible refund for any prepaid amount.
8. Refund After Cancellation
For eligible prepaid cancellations, refunds will be initiated to the original payment method or processed through the applicable payment channel.
The actual time for the amount to appear in your account may vary depending on:
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Payment method
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Payment gateway
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Bank or financial institution
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Processing timelines
Shopzone will process accepted refunds within the applicable timeframe required by law and our applicable refund procedures. (High Court of Tripura)
9. Cancellation and Return Policy
Cancellation and returns are separate processes.
If your order has already been delivered, it cannot generally be treated as a cancellation. Instead, you should refer to our Return & Refund Policy to determine whether the product qualifies for return, replacement, exchange, or refund.
10. Important Note for Customers
Please contact Shopzone as soon as possible if you wish to cancel an order.
Cancellation requests received before dispatch have a greater possibility of being processed before the order enters the delivery network. Once an order has been dispatched, cancellation may no longer be available.
11. Customer Support
For questions regarding order cancellation, refunds, or order status, please contact us:
Shopzone
Legal Business Name: KIYA ENTERPRISE
GSTIN: 24CNOPA8523R1ZF
Registered Address:
1st Floor, Shop No. 1008, International Fashion Market (IFM),
Opp. Sagun Avenue, Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India
Phone: +91 9106411999
Email: info@shopzone.co.in
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST
12. Policy Updates
Shopzone may update this Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable laws and regulations.
Any updated version will be published on this page with a revised Last Updated date.
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