Shop Zone

Terms of Service

TERMS OF SERVICE

Last Updated: October 2, 2026

Welcome to Shopzone.

These Terms of Service govern your access to and use of shopzone.co.in, including browsing the website, creating an account, purchasing products, contacting us, and using any services or features provided through the website.

The website is operated by KIYA ENTERPRISE under the brand name Shopzone.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them. If you do not agree with these Terms, please do not use the website.

1. ABOUT SHOPZONE

Brand Name: Shopzone
Legal Business Name: KIYA ENTERPRISE
GSTIN: 24CNOPA8523R1ZF

Shopzone operates as an online retail/e-commerce store offering electronics, smart gadgets, accessories, watches, and other consumer products.

Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India

Email: info@shopzone.co.in
Phone: +91 91064 11999

Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST

2. ACCEPTANCE OF TERMS

By accessing, browsing, or using Shopzone, you confirm that you have read, understood, and agreed to these Terms of Service and the other policies available on our website.

These Terms apply to all visitors, customers, account holders, and other users of the website.

If you do not accept these Terms, you should discontinue use of the website.

3. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement under applicable law to place an order through Shopzone.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to do so.

4. USE OF THE WEBSITE

You agree to use Shopzone only for lawful purposes.

You must not use the website to:

  • Violate any applicable law or regulation

  • Commit fraud or facilitate fraudulent activity

  • Attempt unauthorized access to the website or its systems

  • Interfere with website security or functionality

  • Upload or transmit malicious software or harmful code

  • Scrape, copy, reproduce, or commercially exploit website content without permission

  • Impersonate another person or entity

  • Provide false, misleading, or fraudulent information

  • Abuse promotional offers or discounts

  • Use the website in a way that may harm Shopzone, its customers, service providers, or other users

We reserve the right to restrict or terminate access where permitted by law if we reasonably believe that these Terms have been violated.

5. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on Shopzone are accurate.

However, some variations may occur due to:

  • Display or screen settings

  • Photography and lighting

  • Manufacturer packaging changes

  • Product batches

  • Product specifications being updated by manufacturers

  • Availability changes

Product information may be updated from time to time without prior notice.

Where applicable, the specific product page and applicable policies will contain the relevant product information.

6. PRODUCT AVAILABILITY

Products displayed on Shopzone are subject to availability.

We reserve the right to:

  • Limit quantities

  • Update product availability

  • Discontinue products

  • Correct inventory errors

  • Restrict purchases where reasonably necessary

If a product becomes unavailable after an order has been placed, we will contact the customer and take appropriate action in accordance with applicable law and our applicable policies.

7. PRICES & TAXES

All product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time.

Applicable taxes, shipping charges, discounts, and other charges, where applicable, will be displayed during checkout.

While we make reasonable efforts to ensure pricing accuracy, occasional errors may occur.

If a significant pricing or product-information error affects an order, we may contact you before fulfilling the order and take appropriate action in accordance with applicable law.

8. PLACING AN ORDER

When you place an order through Shopzone, you agree to provide accurate and complete information.

This may include:

  • Name

  • Mobile number

  • Email address

  • Billing information

  • Shipping address

  • PIN code

  • Payment information or payment authorization

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment if additional verification or correction is reasonably required.

9. ORDER ACCEPTANCE & CANCELLATION BY SHOPZONE

We reserve the right to decline or cancel an order where permitted by applicable law, including circumstances such as:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Payment problems

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Technical or system errors

  • Other legitimate operational or legal reasons

If we cancel an order after payment has been received, any applicable refund will be processed according to our refund procedures and applicable law.

10. PAYMENT

Shopzone may offer payment options such as:

  • Credit cards

  • Debit cards

  • UPI

  • Net banking

  • Other payment methods displayed during checkout

  • Cash on Delivery, where available

Payment processing may be handled by third-party payment service providers.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

For your security, never share your:

  • OTP

  • UPI PIN

  • Card PIN

  • CVV

  • Password

  • Banking credentials

with anyone claiming to represent Shopzone.

11. SHIPPING & DELIVERY

Shopzone provides delivery across India, subject to courier service availability.

Orders are generally processed for dispatch within 1–2 business days.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, and other logistical circumstances.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of:

  • Courier operations

  • Weather

  • Public holidays

  • Remote locations

  • Incorrect addresses

  • Natural events

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Please refer to our Shipping Policy and Shipment Tracking page for additional information.

12. ORDER TRACKING

After dispatch, you may receive a tracking or AWB number.

Tracking information may take some time to appear after the shipment is handed over to the courier.

Shopzone is not responsible for delays in third-party courier tracking updates.

If tracking information remains unavailable or unchanged for an extended period, please contact customer support with your Order ID.

13. CANCELLATION

You may request cancellation of an order before it has been dispatched.

Cancellation requests should be submitted as soon as possible.

Once an order has been dispatched or handed over to a courier, cancellation may not be possible.

For detailed conditions, please refer to our Cancellation Policy.

14. RETURNS, REPLACEMENTS & REFUNDS

Returns, replacements, and refunds are subject to the applicable product conditions and our Return & Refund Policy.

If you receive:

  • A damaged product

  • An incorrect product

  • A defective product

  • A product with another eligible issue

please contact our support team promptly with your Order ID and relevant photographs/videos where requested.

Refund timing may depend on the payment method, payment provider, bank, and applicable return-processing procedures.

15. CUSTOMER ACCOUNTS

If you create an account with Shopzone, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate and current information.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or restrict an account where permitted by law if we reasonably believe that the account is being misused or these Terms are being violated.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the Shopzone website and its original content are owned by or licensed to KIYA ENTERPRISE / Shopzone.

This includes:

  • Logos

  • Brand names

  • Website design

  • Graphics

  • Original photographs

  • Written content

  • Videos

  • Page layouts

  • Other original website materials

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our original website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, logos, product names, and brand names remain the property of their respective owners.

17. USER REVIEWS & SUBMISSIONS

If Shopzone allows customers to submit reviews, feedback, photographs, comments, or other content, you agree that:

  • The content must be truthful and relevant.

  • You must have the right to submit the content.

  • The content must not violate another person's intellectual-property, privacy, or other legal rights.

  • The content must not contain unlawful, abusive, defamatory, threatening, fraudulent, or malicious material.

By submitting content, you grant Shopzone permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

18. THIRD-PARTY SERVICES & LINKS

Shopzone may use third-party services for functions such as:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Analytics

  • Communication

  • Security

  • Customer support

The website may also contain links to third-party websites.

Third-party services are governed by their respective terms and privacy policies.

Shopzone is not responsible for third-party websites or services to the extent permitted by applicable law.

19. PRIVACY

Your use of Shopzone is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and otherwise process personal information.

By using the website, you should review and understand the applicable Privacy Policy.

20. PROHIBITED ACTIVITIES

Without limiting the other restrictions in these Terms, you must not:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website security.

  • Use automated systems to scrape website content without authorization.

  • Copy website content for commercial exploitation without permission.

  • Attempt to bypass payment or security systems.

  • Engage in fraudulent transactions.

  • Abuse discounts, coupons, referral programs, or promotional offers.

  • Misrepresent your identity or information.

  • Use another person's account without authorization.

21. DISCLAIMER

We make reasonable efforts to keep Shopzone operational and information accurate.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available.

  • The website will always operate without interruption.

  • All information will always be completely error-free.

  • Third-party services will always be available.

  • Delivery timelines will always be met.

Nothing in these Terms excludes or limits any consumer right or legal protection that cannot lawfully be excluded or limited.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Shopzone and KIYA ENTERPRISE shall not be liable for losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions, courier delays, internet failures, or other external events.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limit statutory consumer rights.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights you may have under applicable consumer-protection law.

24. FORCE MAJEURE

Shopzone shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Fire

  • Severe weather

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or infrastructure failures

  • War or civil disturbances

  • Public-health emergencies

  • Other unforeseen events beyond reasonable control

Where appropriate, we will make reasonable efforts to minimize the impact of such events.

25. TERMINATION & SUSPENSION

We may restrict or suspend access to the website where permitted by law if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or created a security or legal risk.

Termination or suspension does not affect rights or obligations that arose before the effective date of termination.

26. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or severed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

27. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect:

  • Changes in our business

  • New products or services

  • Changes to website functionality

  • Changes in our policies

  • Changes in applicable laws or regulations

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. GOVERNING LAW

These Terms of Service shall be governed by the applicable laws of India.

Subject to applicable consumer-protection laws and jurisdictional requirements, disputes arising in connection with these Terms or the Shopzone website may be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

Nothing in this clause is intended to restrict any statutory consumer rights or remedies available under applicable law.

29. CONSUMER RIGHTS

Nothing in these Terms is intended to take away or restrict rights granted to consumers under applicable Indian consumer-protection laws.

Shopzone will comply with applicable legal requirements governing e-commerce transactions and consumer protection. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through electronic networks and cover e-commerce retail. (Consumer Affairs)

30. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us.

KIYA ENTERPRISE
Brand: Shopzone
GSTIN: 24CNOPA8523R1ZF

Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India

Phone: +91 91064 11999
Email: info@shopzone.co.in

Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST

SHOPZONE

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