Disclaimer

Last Updated: October 2, 2026

The information provided by Shopzone, operated by KIYA ENTERPRISE, on shopzone.co.in is intended for general informational and online retail purchasing purposes.

By accessing or using our website, you acknowledge and agree to the terms and disclaimers described below.

1. Product Information & Representation

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, features, and other information displayed on our website are accurate and up to date.

However, certain differences may occur between the information displayed online and the physical product.

Product Images

Product images are provided for illustration and product-identification purposes.

Actual products may differ slightly from website images because of:

• Screen and display settings

• Lighting and photography conditions

• Manufacturing or design updates

• Product batches or packaging changes

• Minor variations in colour, finish, texture, or appearance

Such variations do not necessarily indicate that the product is defective.

Product Specifications

Specifications, dimensions, features, compatibility information, colours, packaging, and other product details may occasionally change because of manufacturer updates or supplier changes.

Where applicable, the specifications shown on the product page at the time of purchase will be used as the reference for the order.

2. Electronics & Technology Products

For electronics, smart gadgets, accessories, watches, audio products, and other technology-related products, compatibility may depend on the customer's device, operating system, configuration, network, software, or other external factors.

Customers are responsible for checking product compatibility and specifications before placing an order.

Shopzone does not guarantee compatibility with every device, operating system, application, network, or third-party service unless specifically stated on the relevant product page.

3. Product Performance

Product performance may vary depending on:

• Usage conditions

• Device configuration

• Environment

• Software or firmware

• Network conditions

• Battery condition

• Customer handling

• Manufacturer specifications

Any performance information displayed on the website should be understood as product information rather than a guarantee of a particular result unless expressly stated otherwise.

4. Colour & Display Variations

The colour and appearance of a product displayed on your screen may not exactly match the physical product.

Differences can occur because of:

• Monitor or mobile display settings

• Brightness and contrast

• Screen calibration

• Photography lighting

• Image processing

Minor visual differences should therefore be expected.

5. Pricing, Stock & Availability

Shopzone makes reasonable efforts to maintain accurate product pricing and inventory information.

However, technical errors, inventory discrepancies, supplier updates, or pricing errors may occasionally occur.

We reserve the right, subject to applicable law, to:

• Correct inaccurate product information

• Update pricing

• Correct inventory information

• Update product specifications

• Cancel an order affected by an obvious technical, pricing, or inventory error

If a prepaid order is cancelled for such a reason, any eligible refund will be processed according to our applicable policies.

6. Website Availability

We aim to keep Shopzone available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption

• Completely error-free

• Free from technical issues

• Free from harmful software or security vulnerabilities

Website availability may be temporarily affected by maintenance, technical problems, network interruptions, hosting issues, or circumstances outside our reasonable control.

7. Third-Party Services

Shopzone may use third-party services to support website operations, including:

• Payment gateways

• Banks and financial institutions

• Courier and logistics providers

• Technology and hosting providers

• Analytics and communication services

Third-party services may have their own terms, conditions, privacy policies, and operating procedures.

Shopzone is not responsible for issues caused solely by a third-party service provider, although we will reasonably assist customers where appropriate.

8. Payment & Online Fraud Disclaimer

Shopzone will never ask customers to disclose confidential financial credentials such as:

• UPI PIN

• ATM PIN

• Credit/debit card PIN

• CVV for unsolicited verification

• Net banking password

• OTP for purposes unrelated to an authorized transaction

Never share these credentials with anyone claiming to represent Shopzone.

Customers should only make payments through the payment methods provided through our official website or authorized payment process.

If you receive a suspicious payment request, contact Shopzone before making any payment.

9. Unauthorized Communication & Impersonation

Customers should be cautious of individuals or websites impersonating Shopzone.

Shopzone is not responsible for payments made to unauthorized personal bank accounts, UPI IDs, websites, social-media accounts, or individuals who falsely claim to represent the business.

Before making a payment or sharing sensitive information, verify that you are communicating through an official Shopzone channel.

10. External Links

Our website may contain links to third-party websites, services, applications, or resources.

These links may be provided for convenience or informational purposes.

Shopzone does not control third-party websites and does not necessarily endorse their content, products, services, privacy practices, or security.

Customers should review the applicable terms and privacy policies before using third-party websites.

11. Shipping & Delivery Disclaimer

Shopzone works with third-party logistics and courier providers to deliver orders.

Estimated delivery times are provided for general guidance and may be affected by:

• Weather conditions

• Natural disasters

• Transport disruptions

• Public holidays

• Regional restrictions

• Courier operational issues

• High-demand periods

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

A delivery estimate is not necessarily a guaranteed delivery date unless specifically stated otherwise.

Applicable shipping and delivery terms are explained in our Shipping Policy.

12. Product Warranty

Where a product is covered by a manufacturer or seller warranty, the warranty terms will depend on the applicable product and warranty provider.

Warranty coverage may be subject to:

• Product-specific warranty conditions

• Warranty duration

• Proof of purchase

• Authorized service procedures

• Exclusions specified by the manufacturer

Shopzone does not extend or modify a manufacturer's warranty unless expressly stated.

Customers should follow the applicable warranty instructions for the relevant product.

13. User Responsibility

Customers are responsible for using products according to the manufacturer's instructions, safety guidelines, and intended purpose.

For electronic and electrical products, customers should follow applicable installation, charging, operating, storage, and maintenance instructions.

Shopzone is not responsible for damage caused by misuse, unauthorized modification, improper installation, negligence, accidents, or use contrary to manufacturer instructions, subject to applicable consumer rights and law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Shopzone and KIYA ENTERPRISE will not be responsible for indirect, incidental, special, or consequential losses arising from website use or circumstances outside our reasonable control.

Nothing in this Disclaimer is intended to exclude or restrict any consumer right, remedy, warranty, or liability that cannot legally be excluded or restricted under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks and contain requirements concerning e-commerce entities and consumer protection. (Consumer Affairs)

15. No Guarantee of Specific Results

Information provided on Shopzone is not intended to guarantee any specific outcome from using a product.

Product results may differ between customers depending on individual usage, conditions, compatibility, maintenance, and other factors.

Any claims regarding product performance should be understood in accordance with the applicable manufacturer specifications and product documentation.

16. Errors & Corrections

Despite our efforts to maintain accurate information, the website may occasionally contain typographical errors, incorrect information, outdated specifications, pricing mistakes, or other inaccuracies.

Shopzone reserves the right to correct errors and update website information when identified.

17. Changes to Products or Website

We may modify, update, suspend, or discontinue products, website features, content, services, or functionality from time to time.

Such changes may be made because of:

• Supplier or manufacturer changes

• Product availability

• Technical requirements

• Business decisions

• Legal or regulatory requirements

• Website improvements

18. Intellectual Property

Website content including text, product descriptions, graphics, logos, images, design elements, and other original materials may be protected by applicable intellectual-property laws.

Unauthorized copying, reproduction, modification, distribution, or commercial use of Shopzone content may be prohibited unless permission has been obtained or the use is otherwise permitted by law.

19. Privacy

Your use of Shopzone is also subject to our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, provide customer support, process payments, deliver products, prevent fraud, and comply with applicable legal requirements.

Please refer to our Privacy Policy for more information.

20. Consumer Rights

Nothing in this Disclaimer is intended to remove or reduce rights available to consumers under applicable Indian laws.

Where a provision of this Disclaimer conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

21. Contact Us

If you have questions regarding this Disclaimer, product information, website content, or any other concern, please contact us.

Shopzone
Legal Business Name: KIYA ENTERPRISE
GSTIN: 24CNOPA8523R1ZF

Registered Address:
1st Floor, Shop No. 1008, International Fashion Market (IFM),
Opp. Sagun Avenue, Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India

Phone: +91 9106411999
Email: info@shopzone.co.in
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST

22. Updates to This Disclaimer

Shopzone may update this Disclaimer from time to time to reflect changes in our products, services, website, business practices, or applicable laws and regulations.

The latest version will be published on this page with the corresponding Last Updated date.

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Shopzone
Operated by KIYA ENTERPRISE

GSTIN: 24CNOPA8523R1ZF

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