SHIPMENT TRACKING
Track Your Order
At Shopzone, we want you to stay informed about your order from the moment it leaves our facility until it reaches your doorstep.
Once your order has been processed, packed, and handed over to our logistics partner, you will receive shipment information that allows you to track your package.
HOW TO TRACK YOUR ORDER
1. Order Confirmation
After placing your order successfully, you will receive an order confirmation on your registered email address and/or mobile number.
Your order will then be processed for packing and dispatch.
2. Shipment Dispatched
Once your order has been handed over to the courier partner, you will receive shipping details containing:
- Courier / Logistics Partner name
- Tracking / AWB number
- Shipment tracking information
- Estimated delivery details
3. Track Your Shipment
Use the tracking or AWB number provided in your shipping notification to check your shipment status through the assigned courier partner's tracking system.
Tracking information may take some time to appear after the parcel has been handed over to the courier.
DELIVERY TIMELINE
Order Processing & Dispatch
Orders are generally processed and prepared for dispatch within 1–2 business days.
Estimated Transit Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, and other logistical conditions.
Delivery Across India 🇮🇳
Shopzone provides delivery across India. Delivery timelines may vary for remote locations, holidays, weather conditions, courier delays, or other circumstances beyond our control.
TRACKING STATUS EXPLAINED
Order Confirmed
Your order has been successfully received and is being prepared for processing.
Processing
Your order is being checked, packed, and prepared for shipment.
Shipped / In Transit
Your package has been handed over to the courier partner and is travelling toward your delivery location.
Out for Delivery
Your package has reached the local delivery facility and is scheduled for delivery.
Please keep your phone available in case the delivery partner needs to contact you.
Delivered
The shipment has been successfully delivered to the provided delivery address.
TRACKING NOT UPDATED?
Sometimes tracking information may take several hours to update after a parcel has been dispatched.
If your tracking information has not been updated for 48 hours, or if you have not received your tracking details after your order has been dispatched, please contact our support team with your Order ID.
Phone: +91 91064 11999
Email: info@shopzone.co.in
Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST
IMPORTANT DELIVERY INFORMATION
- Please ensure that your shipping address and contact number are correct when placing your order.
- Keep your registered mobile number available during the expected delivery period.
- Courier partners may contact you regarding delivery.
- Delivery timelines are estimates and may vary depending on your location and logistics conditions.
- If the package appears visibly damaged or tampered with at the time of delivery, please inspect it carefully and contact our support team as soon as possible.
NEED HELP WITH YOUR SHIPMENT?
Our customer support team is happy to assist you with order and delivery-related questions.
When contacting us, please keep your Order ID ready so we can assist you more quickly.
KIYA ENTERPRISE
Brand: Shopzone
GSTIN: 24CNOPA8523R1ZF
Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India
Phone: +91 91064 11999
Email: info@shopzone.co.in
Support Hours: Monday – Saturday | 09:00 AM – 06:00 PM IST
Shopzone — Your Trusted Online Shopping Destination
Thank you for shopping with Shopzone. We appreciate your trust and are committed to providing a smooth and convenient shopping experience.