Shop Zone

Shipping Policy

SHIPPING POLICY

Last Updated: October 2, 2026

At Shopzone, operated by KIYA ENTERPRISE, we are committed to providing a smooth, reliable, and transparent delivery experience for customers across India.

This Shipping Policy explains our order processing, dispatch, delivery, tracking, and shipping procedures.

1. SHIPPING & DELIVERY

Shopzone currently offers delivery across India, subject to serviceability at the customer's PIN code.

Shipping availability, charges, and estimated delivery times will be displayed during checkout where applicable.

The final shipping charge, if any, will be shown before you complete your order.

2. ORDER PROCESSING TIME

Orders are generally processed within 1–2 business days, Monday through Saturday.

Order processing may include:

  • Order verification

  • Payment verification

  • Product availability confirmation

  • Product quality/condition checks

  • Secure packaging

  • Shipping-label preparation

  • Handover to the courier partner

Orders placed on Sundays or public holidays may begin processing on the next business day.

3. ESTIMATED DELIVERY TIME

After dispatch, delivery generally takes approximately:

3–7 business days

The actual delivery time may vary depending on:

  • Delivery PIN code

  • Courier service availability

  • Destination location

  • Weather conditions

  • Public holidays

  • Transportation conditions

  • Remote or difficult-to-service locations

  • Other circumstances beyond our reasonable control

The delivery timeline displayed during checkout or communicated with your order should be treated as the applicable estimate for that order.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product type

  • Package size or weight

  • Promotional offers

  • Shipping method

If a free-shipping offer is available, the applicable eligibility conditions will be displayed at the time of purchase.

We do not add undisclosed shipping charges after an order has been successfully placed, except where an additional charge is expressly required because of a customer-requested change or another circumstance communicated to the customer.

5. COURIER & LOGISTICS PARTNERS

Orders may be delivered through third-party courier and logistics partners.

Depending on your location and shipment requirements, Shopzone may use one or more available logistics providers.

The courier assigned to your order may vary based on:

  • PIN code

  • Delivery availability

  • Shipment size

  • Serviceability

  • Courier capacity

  • Operational requirements

6. SHIPPING CONFIRMATION & TRACKING

Once your order has been dispatched, you may receive shipment information containing:

  • Courier / logistics partner name

  • Tracking or AWB number

  • Shipment status

  • Estimated delivery information

  • Tracking instructions or link, where available

Tracking information may take some time to appear after the parcel has been handed over to the courier.

You can use the tracking details provided with your shipment to monitor your order.

For more information, please visit our Shipment Tracking page.

7. DELIVERY ATTEMPTS

Courier partners generally make multiple delivery attempts when the recipient is unavailable.

To help avoid delivery delays:

  • Provide a complete and accurate address.

  • Include the correct PIN code.

  • Provide an active mobile number.

  • Include a useful landmark where appropriate.

  • Keep your phone available around the expected delivery period.

If the courier cannot deliver the package after its permitted delivery attempts, the shipment may be returned to the sender.

8. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Full name

  • House / flat / shop number

  • Street / area

  • City

  • State

  • PIN code

  • Mobile number

  • Landmark, where applicable

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping or re-dispatch arrangements may be required.

Our support team will contact the customer where appropriate to determine the available next steps.

9. DAMAGED OR TAMPERED PACKAGES

Please inspect the outer package when receiving your order.

If the package appears:

  • Opened

  • Torn

  • Severely damaged

  • Tampered with

  • Wet or otherwise compromised

please take photographs/videos of the package before opening it, where possible.

If the condition of the shipment raises concerns, you may refuse delivery where the courier permits this.

Please contact Shopzone support as soon as possible and preferably within 48 hours of delivery.

Email: info@shopzone.co.in
Phone: +91 91064 11999

Please provide:

  • Order ID

  • Photos/videos of the package

  • Shipping label

  • Description of the issue

We will review the matter and provide an appropriate resolution according to the applicable return/refund policy and law.

10. WRONG, MISSING OR DAMAGED PRODUCT

If you receive a product that is:

  • Different from what you ordered

  • Damaged

  • Defective

  • Missing an essential component

  • Missing from the package

please contact us as soon as possible.

For faster investigation, please provide photographs and/or video showing the package, shipping label, product, packaging, and relevant issue.

The matter will be reviewed under our Return & Refund Policy.

11. UNBOXING VIDEO

For electronics, watches, AirPods, accessories, and other higher-value products, we strongly recommend recording a continuous video while opening the package.

The video should ideally show:

  1. The sealed outer package.

  2. The shipping label.

  3. The condition of the package.

  4. The opening of the package.

  5. The product and included accessories.

An unboxing video can help us investigate claims relating to damage, missing items, incorrect products, or tampering.

Not having an unboxing video does not automatically determine the outcome of a legitimate claim. Each case will be reviewed based on the available evidence and applicable law.

12. DELIVERY DELAYS

Although we work to provide timely delivery, delays can sometimes occur because of circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Public holidays

  • Government restrictions

  • Remote-area delivery conditions

  • Incorrect customer information

  • High-volume periods

  • Other unforeseen circumstances

If your shipment is delayed, please check the tracking information first.

If the tracking status has not changed for an extended period, contact our support team with your Order ID or tracking number.

13. DELIVERY TO REMOTE AREAS

Delivery to certain remote, rural, or restricted locations may require additional transit time.

Courier service availability depends on the destination PIN code.

If your location is not serviceable by our available courier partners, we may contact you regarding an alternative delivery arrangement or applicable order resolution.

14. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected PIN codes and products where offered at checkout.

If COD is available for your order:

  • The applicable payable amount will be shown at checkout.

  • Please keep the required amount ready at delivery.

  • Courier partners may offer digital payment options at delivery depending on their capabilities.

COD availability may vary by location, product, order value, and courier service.

15. ORDER CHANGES AFTER PLACING AN ORDER

If you need to change your shipping address or other order information, contact us as soon as possible.

We will try to accommodate the requested change if the order has not yet been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible.

16. CANCELLATION AFTER DISPATCH

Once an order has been handed over to the courier, cancellation may not be possible.

If you no longer require a dispatched order, contact our support team for guidance.

Any applicable return, refund, or cancellation will be handled according to our relevant policies and applicable law.

17. DELIVERY CONFIRMATION

An order may be marked as delivered based on information provided by the courier partner.

If you believe your order has been incorrectly marked as delivered, please contact Shopzone promptly with:

  • Order ID

  • Tracking/AWB number

  • Registered mobile number

  • Any relevant delivery information

We will coordinate with the courier partner where appropriate to investigate the issue.

18. SHIPPING & REFUND CONDITIONS

If an order qualifies for a refund because of a valid return, cancellation, damaged product, incorrect product, or another eligible reason, the refund will be processed according to our Return & Refund Policy.

Shipping charges, where applicable, will be treated according to the reason for the return and applicable policy and law.

19. CONTACT US

For questions about shipping, delivery, tracking, or an existing order, please contact us.

KIYA ENTERPRISE
Brand: Shopzone
GSTIN: 24CNOPA8523R1ZF

Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India

Phone: +91 91064 11999
Email: info@shopzone.co.in

Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST

20. POLICY UPDATES

Shopzone may update this Shipping Policy from time to time to reflect changes in:

  • Courier services

  • Shipping procedures

  • Delivery locations

  • Shipping charges

  • Order processing

  • Website functionality

  • Applicable laws and regulations

The latest version will be published on this page with the updated date.

SHOPZONE

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