Shop Zone

Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: October 2, 2026

Thank you for shopping with Shopzone.

We want you to have a smooth and transparent shopping experience. This Return & Refund Policy explains when you may request a return, replacement, cancellation, or refund and how the process works.

This policy applies to purchases made through shopzone.co.in, subject to the specific return conditions displayed on the applicable product page.

1. RETURN WINDOW

Shopzone generally accepts eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must generally:

  • Be unused and in its original condition.

  • Be returned with original packaging.

  • Include all applicable accessories, manuals, tags, labels, and components supplied with the product.

  • Not show signs of misuse, physical damage, alteration, or unauthorized repair.

  • Be accompanied by valid proof of purchase, such as the Order ID, registered phone number, or registered email address.

Important: Certain products may have different return conditions or may be non-returnable. The return conditions displayed on the relevant product page will apply where specifically stated.

2. HOW TO REQUEST A RETURN

To request a return, please contact our customer support team.

Email: info@shopzone.co.in
Phone: +91 91064 11999

Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST

Please provide:

  • Order ID

  • Name used for the order

  • Product name

  • Reason for the return

  • Photographs/videos where relevant

  • Description of any defect, damage, or incorrect item

Our support team will review the request and provide the applicable next steps.

Please do not send a product back without receiving return instructions from Shopzone.

3. DAMAGED, DEFECTIVE OR WRONG PRODUCT

Please inspect your package when it is delivered.

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A missing component or accessory

  • A product materially different from what was ordered

please contact us within 48 hours of delivery wherever possible.

For faster resolution, please provide clear photographs and/or video showing:

  • The outer shipping package

  • Shipping label

  • Product packaging

  • Product itself

  • Damage or defect

  • Any missing or incorrect components

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, return, refund, or other remedy available under applicable law and our policies.

Where the issue is determined to be attributable to Shopzone, the applicable reverse-shipping/return cost will be handled by Shopzone.

4. PRODUCT CONDITION FOR RETURNS

Returned products should generally be:

  • Unused

  • Unwashed, where applicable

  • Unaltered

  • In original condition

  • In original manufacturer packaging

  • Complete with accessories and manuals

  • Complete with tags, labels, seals, or other supplied components where applicable

For electronics and gadgets, products showing signs of physical damage, liquid damage, unauthorized opening, modification, tampering, misuse, or improper installation may not qualify for a return unless the issue is determined to be a manufacturing defect or another eligible issue.

5. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return because of their nature or applicable hygiene, safety, warranty, or product-specific conditions.

Examples may include:

  • Products explicitly marked non-returnable on the product page

  • Products damaged after delivery due to misuse

  • Products that have been altered, modified, or repaired without authorization

  • Products missing essential accessories or components

  • Products returned without original packaging where the packaging is required for return eligibility

  • Products showing signs of excessive use

  • Products damaged through improper installation or handling

  • Products specifically excluded from returns under the applicable product listing

Any product-specific exclusion will be disclosed on the relevant product page or during the purchasing process where applicable.

Nothing in this section is intended to restrict any consumer right that cannot legally be excluded.

6. OPEN-BOX / UNBOXING EVIDENCE

For high-value electronics, gadgets, watches, and other products where appropriate, we strongly recommend recording a continuous unboxing video from the sealed package through the opening of the product.

An unboxing video may help us investigate claims involving:

  • Missing products

  • Missing accessories

  • Physical damage

  • Incorrect products

  • Packaging tampering

The absence of an unboxing video does not automatically mean that a legitimate claim will be rejected; each case will be reviewed based on the available information and applicable law.

7. RETURN INSPECTION

After a returned product reaches our facility, it may undergo a quality and condition inspection.

We may verify:

  • Product condition

  • Serial number, where applicable

  • Accessories

  • Packaging

  • Tags and labels

  • Reported defect or damage

  • Signs of misuse or alteration

  • Whether the returned item corresponds to the original order

The inspection helps us determine the appropriate resolution.

8. REPLACEMENTS

Where a product is eligible for replacement, we may provide a replacement subject to:

  • Product availability

  • Verification of the reported issue

  • Product-specific terms

  • Applicable warranty conditions

If the same product is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law and the circumstances of the order.

9. EXCHANGES

Product exchanges are subject to availability and the applicable product's return conditions.

Where an exchange is not available, we may process the return and refund according to this policy.

10. REFUNDS

Once a return is received and approved, the applicable refund will be initiated.

For prepaid orders, refunds will generally be made to the original payment method where supported by the payment provider.

Refund processing may take approximately 5–7 business days after approval, depending on the payment gateway, bank, card issuer, or other payment provider.

The time taken for the amount to actually appear in your account may vary depending on the financial institution.

11. CASH ON DELIVERY REFUNDS

For eligible Cash on Delivery (COD) orders, we may request suitable bank-account or UPI details to process the refund.

For your security:

Shopzone will never ask for your OTP, UPI PIN, card PIN, CVV, or password to process a refund.

Never share these confidential credentials with anyone.

12. RETURN SHIPPING COSTS

If the product is damaged, defective, incorrect, or otherwise determined to have an issue attributable to Shopzone:

Shopzone will handle the applicable return/reverse-shipping arrangements as appropriate.

If the return is requested for another eligible reason:

Return shipping arrangements and applicable charges may depend on the product, return reason, and applicable product policy.

The applicable return conditions will be communicated when your return request is reviewed.

13. REFUND NOT RECEIVED

If your refund has been approved but has not appeared after the expected processing period, please:

  1. Check your bank/payment account.

  2. Check with your card issuer or payment provider.

  3. Allow additional banking-processing time where applicable.

  4. Contact Shopzone support if the amount still has not been received.

Email: info@shopzone.co.in
Phone: +91 91064 11999

Please provide your Order ID and refund details so that we can investigate.

14. CANCELLATION BEFORE DISPATCH

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible if the order has not yet been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible and the applicable return process may need to be followed.

Please refer to our Cancellation Policy for additional information.

15. DELIVERY DELAYS

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, remote locations, or other circumstances beyond our reasonable control.

Where applicable under Indian consumer-protection law, customers retain their statutory rights concerning goods that are not delivered as agreed or other qualifying circumstances. (Consumer Affairs)

16. WARRANTY & MANUFACTURER SUPPORT

Some electronics and other products may be covered by a manufacturer's warranty.

Where a manufacturer's warranty applies, warranty claims may be handled according to the manufacturer's applicable terms and conditions.

Shopzone may assist customers in understanding the applicable process where appropriate.

Warranty coverage does not generally cover damage caused by:

  • Accidents

  • Misuse

  • Liquid exposure

  • Unauthorized modification

  • Physical damage

  • Improper installation

  • Normal wear and tear

  • Failure to follow product instructions

The specific manufacturer's warranty terms will apply where applicable.

17. FRAUDULENT OR ABUSIVE RETURN REQUESTS

Shopzone reserves the right to investigate return requests that appear to involve:

  • Product misuse

  • Repeated fraudulent claims

  • Product substitution

  • Missing components

  • Serial-number discrepancies

  • Intentional damage

  • False information

  • Abuse of return or refund processes

Any action taken will be subject to applicable law and the customer's statutory rights.

18. IMPORTANT NOTE FOR ELECTRONICS

Before returning an electronic device, customers should:

  • Remove personal accounts from the device.

  • Sign out of cloud accounts where applicable.

  • Remove personal data.

  • Perform a factory reset where appropriate.

  • Remove SIM cards or memory cards.

  • Back up any personal information.

Shopzone is not responsible for personal information left on a returned device, subject to applicable law.

19. HOW TO CONTACT US

For any return, replacement, refund, or order-related question, contact:

KIYA ENTERPRISE
Brand: Shopzone
GSTIN: 24CNOPA8523R1ZF

Registered Address:
1st Floor, Shop No. 1008,
International Fashion Market (IFM), Opp. Sagun Avenue,
Near Sita Nagar, Punagam,
Surat, Gujarat – 395010, India

Phone: +91 91064 11999
Email: info@shopzone.co.in

Support Hours:
Monday – Saturday | 09:00 AM – 06:00 PM IST

20. POLICY UPDATES

Shopzone may update this Return & Refund Policy from time to time to reflect changes in our products, services, return procedures, or applicable legal requirements.

The latest version will always be published on this page with the updated date.

SHOPZONE

Shop Smart. Shop With Confidence.

Thank you for choosing Shopzone.

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